DriveSmart Privacy Policy
Effective Date: [Insert Date]
At DriveSmart, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and services. By using our platform, you agree to the terms of this policy.
Information We Collect:
We may collect the following types of information:
Personal Information
We collect information that you voluntarily provide, such as:
Full name, phone number, email address
Vehicle details (e.g., plate number, make, model, mileage)
Documents (e.g., insurance, registration, warranty)
Technical & Usage Data
Automatically collected data includes:
Device type, browser, and operating system
IP address and location
App usage patterns and service interactions
Connected Data
With your consent, we may also collect:
OBD/IoT vehicle data (e.g., error codes, battery status)
Location for real-time recovery and service booking
Preferences, behavior, and feedback for AI personalization
Non-Personal Information: We collect technical data, including your IP address, browser type, and device information, to enhance your experience on our website and improve our services.
How We Use Your Information:
Your data helps us deliver a smarter, more personalized car ownership experience:
Provide service booking, tracking, and reminders
Enable AI assistant (Octo) to offer proactive recommendations
Match you with trusted service providers
Send updates, alerts, or promotional offers (with consent)
Improve platform performance and user experience through analytics
Who We Share Data With
We may share limited information with:
Verified service providers for booking, quoting, or dispatch
Technology partners for hosting, analytics, and support
Legal authorities if required to comply with applicable law
We do not sell or rent your personal data to any third party.
Data Security:
We use industry-standard encryption, secure hosting, and strict access controls to protect your personal information. Critical data is processed in compliance with applicable data protection laws and stored securely within the region when required.
Cookies and Tracking Technologies
DriveSmart uses cookies and similar technologies to:
Store preferences and improve user experience
Track user interaction to optimize performance
You may disable cookies in your browser settings, though it may affect platform functionality.
Third-Party Links:
Our platform may include links to third-party websites or services. We are not responsible for the content or privacy practices of those sites. Please review their policies separately.
Your Rights and Choices
You have the right to:
Access and correct your personal data
Delete your account and request data removal
Opt out of marketing communications
Control cookies and location permissions through your device settings
Children’s Privacy
DriveSmart is not intended for users under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website or app with the new effective date clearly indicated.
Contact Us
For any questions about this policy or your data:
📩 privacy@drivesmart.ae